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Store Policies

By purchasing any item from China Cupboard, the buyer certifies that he
is of legal age and in compliance with  local, state/provincial, federal
laws and importation laws for their country and is legally able to
purchase these items.

Please use your complete address.  Failure to add an apartment or suite
number may result in Canada Post not delivering the item. This will
increase the cost of shipping and  delay, and we will need to contact
you for additional shipping cost recovery before an item can be sent
again.

By purchasing any item , the buyer agrees  that China Cupboard is not
responsible for any damage or injury to person or property resulting
from the use or misuse of of the purchased item.

The buyer understands that he is responsible for the safe handling of
knives or any other item purchased. China Cupboard assumes no
responsibility for any item on this site, nor its particular fitness for
a particular purpose.
 


Shipping and Taxes    Click Here for Details


Returns

Before returning a product we require that you email us for an RA
(Return Authorization).

When you have a RA  please ship the item back to our address using an
insured and trackable ground shipment method such as Canada Post
Express  Post. Unfortunately, we can not be responsible for packages
that are lost in transit or damaged due to poor re-packaging.


Refunds

Once we receive the item in its original box and verify it is undamaged
and in saleable condition, we will issue a refund. Saleable condition
means the item must not show any signs of abuse, misuse, modification,
dents, scratches or damage. We cannot issue a refund on any item that
cannot be resold as new.

Returns, refunds and exchanges may be subject to a 10% restocking fee.
We will also deduct from the refund, the cost of shipping.
We can not accept returns for a refund after 20 days of you receiving
your product. We will accept exchanges for up to 30 days of you
receiving your product.

However, returns without an RA , or returns of item(s) which have been
specially ordered for you (items not displayed on the website), or large
volume purchases will not be accepted. Please contact the manager to
arrange a special return agreement before ordering any item(s) which
have been specially ordered for you, or volume purchases.

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